Refund and cancellation policy

Last updated 6 November 2026

Refund and cancellation policy

This policy applies when you cancel a confirmed booking. It is a template: have a Nigerian lawyer review it before launch.

Booking payments

• More than or exactly 30 days before the event: 90% of the booking payment is refunded
• More than or exactly 14 days before the event: 50% of the booking payment is refunded
• Fewer than 14 days before the event: no refund
• The percentage applies to the amount you paid towards the booking total, counted from the date we receive your written cancellation request.
• Peak-season or promotional bookings may have different terms stated on your quotation.

Security deposit

The 10% of the booking total refundable security deposit is returned within 5 working days after the event, less any agreed deductions for damage or extra cleaning.

Changing your date

You may ask to move your event once, free of charge, up to 14 days before the event, subject to availability. A price difference may apply.

If we cancel

If we cannot provide the venue, we will offer another date or refund everything you paid.

How refunds are paid

Refunds go back to the original payment method. Banks and card networks usually take 5 to 10 working days; we will tell you when we have sent the refund.

No-shows and early endings

No refund is due if the event does not take place without notice, or ends early for reasons within your control.

Contact

Call 0904 220 2077 to cancel or change a booking, then confirm in writing through your guest portal.